Refund policy

I am sure you will love your order when it arrives, however, if you change your mind or anything goes wrong, I will be here to help you through a return & refund!


Cancellations

Once you place an order with CharlotteGoldJewellery I start straight away in getting your items together and ready for you, due to this it`s best to cancel an order as soon as possible before it`s too late!
If your order has not been put together yet I will simply cancel the order for you and refund you the exact amount with the payment method you used to place the order. If your order is already enroute to you, then you will have to receive the goods and organise a return at your expense via a tracked and insured method back to the UK.


Returns

Unwanted items must be unused and in their original condition & packaging.
In every case, you can contact me via a message on Instagram at Charlottegoldjewellery. I will not accept any return or cancellation without being notified first via the website or Instagram. Please ensure all items are sent in their original packaging, if this is not possible please ensure the jewellery is securely packaged in a secure bubble-wrapped envelope or box. If I find your return does not meet my requirements for a refund I reserve the right to send your item(s) back, however, I am not obliged to. Returns must be confirmed by myself and sent back to me in the UK within 14 days of receiving the goods via a tracked and insured postal method at your own expense.